Support
Activation problems, technical questions, refunds. One address, a real reply within 3 business days.
Activation and licence keys
Your key is in the purchase email and looks like FNCL-XXXX-XXXX-XXXX-XXXX. Open the plugin in your DAW, enter the email address you bought with and the key exactly as received, with dashes, then click Activate. If the email has not arrived within an hour, check spam and then write to us with the address you used at checkout.
Device limit
Each licence works on up to 3 machines. You can free up a slot yourself in the account portal at any time.
Refunds
Email us within 30 days of purchase with the subject “Refund request”, the address used at checkout and your order reference. Refunds are issued through FastSpring. Full policy: refund policy.
Installers and guides
Windows and macOS installers and the PDF user guides are on the Downloads page. Current versions: Spectral Sidechain 1.0.7, Low-End Control 1.0.30.
Plugin not showing up in your DAW
Rescan plugins. Windows installs to C:\Program Files\Common Files\VST3\; macOS installs the VST3 to /Library/Audio/Plug-Ins/VST3/ and the AU to /Library/Audio/Plug-Ins/Components/. Make sure your DAW scans those folders.
Getting a faster answer
Include your DAW and version, operating system, the plugin version shown in its header, and what you expected to happen. A screenshot helps.
If activation fails
| Invalid licence key | Re-check the key against your purchase email and enter it exactly, including the dashes and the FNCL prefix. |
|---|---|
| Network error | The plugin connects to licenses.fonocal.com on port 443. Some firewalls and VPNs block this; try once with them off. |
| Too many devices | You have reached the 3-machine limit. Free up a slot in the account portal, or email us if you cannot sign in. |
| Licence file corrupted | Restart your DAW and try again. If it persists, email us with your key and operating system. |